Frequently Asked Questions

Getting Started

Who can rent a Liigu car?
You need to:
  • Be at least 23 years old and no older than 70.
  • Have held a valid driving licence for at least one year.
  • Possess a valid passport or identity card.
  • Have a credit or debit card with credit card functionality in your name.
  • Own a smartphone with Bluetooth capability.

Please review our Terms of Service for complete details.

How can I pay?
You can pay for your rental using a credit card or debit card with credit card functionality.
What do the suitcase sizes mean?
The suitcase sizes listed in the car features are based on data from the ACRISS database, which provides standardised systems for car rentals. The suitcase sizes are defined as follows
  • Small suitcase: 50L, 52 x 35 x 24 cm
  • Large suitcase: 150L, 78 x 53 x 34 cm
  • Please make sure that your bags are within these dimensions before booking a car. It may not be possible to switch to a larger car after starting your rental.
    What is Theft Protection (TP)?
    Theft Protection covers the cost of replacing the rental car if it is stolen during the rental period. For details on the coverage amount for Theft Protection, please refer to the 'Important to Know' section.
    What is Third Party Liability (TPL)?
    Third-Party Liability is a type of insurance that covers the costs of any damage you may cause to third parties while driving your Liigu car.
    What is Collision Damage Waiver (CDW)?
    Collision Damage Waiver (CDW) is a type of protection that reduces your financial risk for damage resulting from traffic collisions. In the event of damage to a Liigu vehicle, you may be liable for up to 1,500 EUR. However, there are several coverage exclusions that can increase your financial responsibility. For more information about the exclusions, please consult our Terms of Service.

    Before Your Rental

    I have a booking. What should I do now?
    Great! Now, open the Liigu app and log in using your phone number—the same one you used to make the booking. Next, upload your documents. We'll review them and verify your identity. Once that's done, you're all set for your rental!
    How do I verify my identity?
    Simply follow the instructions in the app. You'll need to take photos of your driving licence and an identity document (either a passport or an identity card issued by a European Union member state), along with a selfie. In some cases, you may also need to provide a photo of your International Driving Permit. Then, fill in your contact details in the 'Profile' section.
    Who is allowed to drive the car?
    Only the person who rented the car and verified additional drivers are permitted to drive the car.
    How can I change my booking?
    If you want to modify any part of your booking, such as the dates, times, or extras, please contact us. We'll do our best to accommodate your needs.
    What if I’m late?
    If you experience any delays, please contact our customer support immediately. We will do our best to keep your car for you if you are running late, but we cannot guarantee availability if you arrive more than one hour late. Should the car not be available due to your late arrival, please get in touch with us. We will try to find a solution for you. In this case, a late fee will be applied.
    What about cancellation?
    If you cancel your rental at least 24 hours before the scheduled pick-up time, we will refund you in full.
    Please contact us immediately if your plans change at the last moment and you need to cancel your booking less than 24 hours before the pick-up. In such cases, we'll charge a cancellation fee of €100 and refund you for the remainder.
    If you fail to pick up the car and do not notify us beforehand, we will apply a no-show fee equivalent to three days' rental cost, capped at the total sum of your rental.
    What is a security deposit?
    A security deposit is the money that we charge to your payment card 48 hours before you are scheduled to pick up your car. If your rental begins in less than 24 hours, the deposit will be charged right after the booking is confirmed and your identity is verified. You can see the deposit amount when booking a car and in the rental details under 'Important to Know'.
    We’ll refund the money no later than 72 hours after you return the car if no additional expenses have occurred.

    Picking Up the Car

    How do I find the car?
    You'll be able to view your car details in the app approximately 15 minutes before your pick-up time. This includes the car's location, number plate, and a photo of the car in the parking area. If you are still unable to locate it, please call us on +44 20 4586 9102.
    The car is damaged
    Ugh, that’s frustrating for both you and us. Please contact our customer support team before starting your rental, and we'll gladly assist you.
    How can I unlock the car doors?
    You'll only need our app! Just make sure your smartphone's Bluetooth is on. Once you've located the car, start your rental in the app, and you'll be able to unlock and lock the doors directly from the app throughout your rental period.

    During Your Rental

    Do I need an internet connection to use the car?
    You'll need an internet connection to start and end your rental. However, you don't need internet to unlock and lock the car doors during your trip. Once you've started your rental, the car and your smartphone connect via Bluetooth.
    The doors will not lock or unlock
    Step closer to the car and make sure Bluetooth is activated. If the problem persists, try switching to airplane mode. Still nothing? Contact us for further assistance.
    The app is not working
    Make sure you are using the latest version of the app and that your internet connection is working properly. If the issue persists, please contact us at +44 20 4586 9102 or via
    What if I have a car accident?
    Stay calm and assess the situation. If someone is injured or if another party is involved, you must call 112.
    Next, call us immediately at +44 20 4586 9102! If you do not report the incident within 12 hours, Liigu coverage will become invalid.
    Fill out the Accident Statement form located in the glove box.
    How do I extend my rental period?
    If you need to extend your rental, contact our customer support. However, we cannot always guarantee that extensions are possible.

    Dropping Off the Car

    What if I’m late for the drop-off?
    If you experience any delays, please immediately contact our customer support. Should you fail to return the rental car by the agreed-upon time without having extended your rental period, you will lose access to the car. Returning the car more than two hours late will result in a late fee being charged.
    Can I return the car with an empty fuel tank?
    You can return the vehicle with an empty tank, but you'll still need to cover the cost of refuelling. We recommend filling the tank yourself, as it's usually cheaper.
    Where do I need to drop off the car?
    If you did not choose a different drop-off location when booking the car, please return it to the same location where you picked it up. You can confirm the exact drop-off location in the app.
    How can I end my rental?
    It's easy! Follow the instructions in the app, return the car to the drop-off location, lock the doors, and tap 'End Rental'.

    After Your Rental

    I forgot something in the car
    Please contact us, and we will do our best to return your belongings to you as soon as possible.
    When will I get my deposit back?
    We'll return the security deposit within 72 hours after you return your car, provided no unexpected expenses or claims have occurred.
    Still have questions?
    Contact us