Liigu Platform Terms of Service

Our Services

Liigu offers a car rental service platform. You can check the available cars and locations in our App or on our Website. You can use our App without logging in or signing up to search for available cars. However, in order to book a rental through Liigu, you need to create an Account.

Rentals booked through Liigu are station-based, meaning you pick up and return the car to a specific location or area, such as an airport parking facility. Instructions for the exact pick-up and return locations will be provided in the Liigu App.

Scheduled Rent

Scheduled Rent is a service where you are required to provide the desired date and time for collecting the car, as well as the intended return date and time. The required advance notice for Scheduled Rent depends on the car's location and availability. You can check which cars are available for your selected time period by searching on the Liigu Website, App, or through our partners' platforms.

Car Subscription

Car Subscription is a type of Scheduled Rent where the rental cost is charged in monthly instalments. The rental period for a Car Subscription may vary depending on the Vehicle Operator. You may be required to return to the pick-up location periodically with your subscription vehicle.

Car Make and Model

The cars listed on the Liigu platform can either be make and model guaranteed or those that are similar to the requested make and model, indicated by the phrase ‘or similar’.

For cars guaranteed by make and model, you will receive the car displayed on the Website or in the App. However, the colour of the actual car may differ from that shown in the sample picture.

If the make and model are followed by the phrase ‘or similar’, this means the displayed car is an example. You may receive a different make and model, but it will have the same number of doors, seats, and a similar luggage capacity.

If the booked car class is available at the time of pick-up, it will be provided. In other cases, a car of the same or higher class will be offered. On rare occasions, only cars of a lower car class may be available.

Creating an Account

To rent a car through Liigu, you must create an Account. To do this, download our App and enter your phone number. You will then receive a text message with a verification code to confirm your number. Once you enter the correct verification code in the App, your account will be created.

You must provide the required personal details when making your first booking or in the App under More -> Profile. There, you can also view and manage your personal information.

User Requirements

Terms and conditions for renting a car vary by Vehicle Operator. However, the key indicative conditions, such as driver requirements, insurance, deposit, payments, and fuel policy, as provided by the rental provider, are available in the Liigu App. The full terms and conditions applicable to your rental are available at pick-up.

Personal Data Liabilities

By uploading any documents or photos, you confirm that you have the rights to use those documents and photos, and give Liigu the right to use, reproduce, and display them in connection with your use of our Website, App, and Services.

• Liigu reserves this right until you continue to use our Website, App and Services, and this right applies to elements subject to intellectual property rights as well as to those relating to the protection of your privacy and your image rights.
• We have the right to ask for additional information or documentation if it is necessary to verify your identity. In this case, we will contact you directly with the details.
• If there are any issues with the documents you uploaded, we will get in touch with you and ask you to take new photos. We may also request a short video call with you.

If Liigu or our partners incur any losses, liabilities, or costs as a result of your actions, you will be fully responsible and obligated to compensate Liigu or our partners accordingly.

If we terminate or suspend your Account for any reason, you are prohibited from registering or creating a new account under your own name, a false or borrowed name, or the name of any third party, even if acting on their behalf.

Confirmation and Contracting

You will receive the final details regarding your booking 48 hours before the pick-up time, once payment has been successfully made.

A valid email address and active phone number are required to send you confirmation and important information about your rental. You must use the same phone number to log into the Liigu App and when making a booking through other channels. This is necessary to enable the syncing of rental details across channels and devices.

As a Liigu user, you agree to our Terms of Service when creating your account. The specific details of each rental, such as car details, pick-up and drop-off location details etc., are agreed upon at the start of the rental.

Liigu reserves the right to refuse any upcoming rental or terminate any ongoing rental due to threats to Liigu team members or property.

Payment, Fees, and Security Deposit

Payment Methods

We accept payments made by credit or debit card with an online payment function. We only accept physical payment cards; virtual cards are not accepted. The card you use to pay for Liigu Services must be in your name.

Liigu displays the total booking price before you select a payment method and enter your payment details on our website, app, or partner platforms. Payment rules may vary depending on the Vehicle Operator and may include full prepayment, partial prepayment, or a split payment between now and later. As the renter, you should be aware that by entering your payment details and approving the payment, you are expressing your intent to conclude the Rental Agreement. Depending on the Vehicle Operator's terms, the cost of the rental and any extras may be charged during the booking process or at the pick-up location. This information will be displayed during the booking process.

You acknowledge that, should we have any outstanding claims against you (including but not limited to penalties, damages, fines, and fees), you hereby authorise us to charge, unilaterally and without further prior authorisation, any and all sums payable by you to any of your payment cards. Liigu reserves the right to assign or transfer any outstanding claims and to disclose the debtor's information to third parties, such as debt collection agencies and default registers. This applies to any outstanding claims you may have incurred during any of your previous rentals with Liigu.

Fees

The prices displayed in our App, our Website and on our partners’ platforms already include taxes and fees. However, some additional fees may apply under certain circumstances. They are outlined in the Fees section of the Terms of Service.

If any of these additional fees apply, they will be deducted from your security deposit or charged to your payment card after your rental, either by the rental service provider or by Liigu.

You will always be notified when a fee is charged.

Currency Exchange Rates and Bank Charges

Liigu primarily transacts in euros, and it is your responsibility to cover any exchange rate differences and bank charges related to your rental (including the security deposit). Please note that the amounts displayed in our App and on our Website may vary due to fluctuations in exchange rates and potential bank charges. The payment currency is shown in your rental details.

Promotional Campaigns and Liigu Points

Liigu may occasionally run promotional campaigns for marketing purposes. These offers may be available on our Website and App or through our partners’ sites. Campaigns are typically available for a limited time, as specified in the promotional materials. You can learn more about the details of any ongoing campaign by contacting our Customer Support.

The campaign terms will be outlined in the offer or promotional materials. By participating in the campaign, you agree to the specific terms of the ongoing campaign, which may override certain provisions of the Liigu Terms of Service.

We reserve the right to end campaigns at any time without prior notice. If we have reason to believe you have violated the terms of the campaign, we may charge you the full price of the services subject to the campaign offer.

Liigu Points

Liigu may credit your account with Liigu Points, which can be used to pay for Liigu services. Liigu Points may be earned through campaign offers, cashback, or, in some cases, as refunds for using our services.

Points are valid for one year from the date they are added to your account, unless stated otherwise. The value of one (1) Liigu Point is equivalent to one (1) euro. Liigu Points cannot be redeemed for cash and cannot be transferred to other Liigu accounts. Retaining and using Liigu Points is conditional upon compliance with these Terms of Service. If you breach the Terms of Service, you may lose your Liigu Points.

Liigu Points can be used to pay for new bookings, but only via the Liigu app or through our Customer Support. Liigu reserves the right to suspend accounts or remove points if any activity is detected that is believed to be abusive, fraudulent, or in violation of the Terms of Service.

Please note that if you fully or partially paid for your rental using Liigu Points and fail to pick up the car at the scheduled time without notifying our Customer Support of any delay, the Liigu Points used for your rental will be voided, and the corresponding amount will be charged to your payment card.

Optional Extras

You can add Optional Extras, such as child seats and additional coverage, to your rental. The exact price and availability of these extras may vary depending on your rental location, Vehicle Operator, and the specific vehicle.

Extras are non-refundable once the rental period has started.

If physical optional extras, such as child seats, snow chains, or other tangible items, are lost, damaged, or soiled during your rental, you will be responsible for all costs associated with cleaning or replacing them.

Changes to Your Rental

Please contact our Customer Support if you need to make any changes to your rental after it has been confirmed. This includes, but is not limited to, changing your rental dates, the car, or adding Optional Extras.

Any changes to the rental details may also affect the rental price, as the rates at the time of booking and the time of making the changes may differ. If you need to extend your rental, please contact our Customer Support. However, we cannot always guarantee that extensions will be possible.

You acknowledge that the rental payments are non-refundable if you end your rental early.

Cancellations and No-shows

Cancellations

You can cancel your rental before the scheduled pick-up time by contacting our Customer Support or by requesting a cancellation through the Liigu App.

The same cancellation rules apply whether you cancel your rental yourself or Liigu cancels it due to a failure to comply with the Terms of Service.

If you cancel your rental at least 48 hours before the scheduled pick-up time, you will receive a full refund.

If you cancel your rental less than 48 hours before the scheduled pick-up time, a Cancellation fee will be charged, and any amount previously paid that exceeds the fee will be refunded.

If the selected Vehicle Operator is unable to provide you with the car, we will make every effort to redirect your booking to another Service Provider.

No-show

If you fail to pick up the car at the scheduled time and have not informed the Vehicle Operator of any delays, the rental will be considered a No-show, and you will be charged a No-show fee.

If you experience any delays, please contact the Vehicle Operator immediately.

Car Images

Our App and Website contain images from izmo, Inc.: Automotive Images, Copyright [2000–2023] izmo, Inc. All Rights Reserved. The car images contained herein are owned by izmo, Inc. and are protected under the United States and international copyright law. Access to and use of these images is restricted by the Terms and Conditions of a separate licence agreement. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited.

Data Storage, Protection & Sharing

For details on how we store, process and share any personal data that we hold, please see our Privacy Policy.

Liability

By downloading and using the Liigu App, you signify your consent to this disclaimer. Please note that using this application is at your own risk. The Liigu App is provided ‘as is’ and ‘as available,’ to the maximum extent permitted by law. However, please note that exclusions apply only to the extent permitted by law, and your statutory rights are not affected.

• The Liigu App is available on all iOS devices and most Android devices.

Although we do everything in our power to ensure the accuracy of the information provided through our App and Website, we do not accept any responsibility for possible misinformation or omissions in the information we share with you in the App or on the Website. We do not accept responsibility for any decision you make based solely on the information that is mediated by us. We cannot be held responsible for any technical failure of the internet and/or the App or Website, or damage or injury to you or your property as a result of or in relation to your use of the App, Website or Services.

The Liigu App collects and stores your personal information that is needed for booking and renting a vehicle. While we have taken all reasonable security measures to keep the information you provide to us protected against loss and misuse, we cannot guarantee that a breach of security will not occur or that the electronic correspondence between us and you will not be monitored or read by others.

We would like to note that you play an important role in keeping your information safe. You should not share your Liigu Account details with anyone, and also you should keep your phone secure.

We recommend that you do not jailbreak or root your phone, i.e., do not remove software restrictions and limitations imposed by the official operating system of your device. Removing software restrictions and limitations may make your phone vulnerable to malware, viruses, malicious programs, and compromise the security system of your phone. In addition, it may cause the Liigu App to not work properly or not at all.

We will not be held accountable for any acts or omissions of any third parties in whatever way caused, or for any direct, indirect, incidental, special, consequential, or punitive damages, in whatever way caused, resulting from or in connection with the Liigu App, Website and Services.

Dispute Resolution

Dispute Resolution

If you reside in the EU or in Norway, Iceland or Liechtenstein, you can file a complaint against us via the European Commission's online dispute resolution (ODR) services. For further information, visit their website.

If you live in the EU, Norway, Iceland or Liechtenstein, you can also file a complaint and learn about other options via your local chapter of the ECC-Net.

If you are from outside the EU, Norway, Iceland and Liechtenstein, you can file a complaint with the Estonian Consumer Disputes Committee. For further information, visit their website.

For further information on other options of dispute resolution, do not hesitate to contact us at support@liigu.me.

Mobile Application Licence

If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application licence contained in these Terms of Service.

You are forbidden to:

• decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App, except as permitted by applicable law;
• make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App;
• violate any applicable laws, rules, or regulations in connection with your access or use of the App;
• remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the App;
• use the App for any revenue-generating endeavour, commercial enterprise, or other purpose for which it is not designed or intended;
• make the App available over a network or other environment permitting access or use by multiple devices or users at the same time;
• use the App for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the App;
• use the App to send automated queries to any website or to send any unsolicited commercial email; or
• use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App.

Force Majeure

Liigu is not liable for any delay in meeting its obligations due to causes outside its reasonable control, including acts of God, riots, war, malicious acts of damage, fires, or electricity supply failure.

Ending the Service Contract

You can delete your Account in the Liigu App at any time if you do not have any ongoing or upcoming rentals. If you have any ongoing or upcoming rentals, you must end or cancel them before deleting your Account. Liigu reserves the right to end the Service Contract at any time if you breach these Terms of Service, any legal rules, or the rights of any person.

Vehicle Operator Terms and Conditions

The Vehicle Operator Terms and Conditions set out below are not legally binding and meant to give you a general understanding of the Vehicle Operators Terms and Conditions.

Vehicle Operator Terms and Conditions

The exact Terms and Conditions may vary based on location. The full applicable Terms and Conditions of the car rental provider are available at pick-up. However, Liigu assumes no responsibility with regard to the Renter if the rental conditions or terms and conditions of the particular car rental provider change.

The Rate Includes

• Free cancellation – up to 48 hours before your scheduled pick-up time.
• Road Licensing Fee – ensures you have the necessary approvals or licences to drive in designated areas.
• Local Taxes – Government-imposed taxes on car rentals, specific to the region or city in which the rental takes place, contributing to local public services and infrastructure.
• Collision Damage Waiver (CDW) – This limits your responsibility for any damage to your car's bodywork. The most you would pay is your Damage Excess – the Collision Damage Waiver would cover the rest.
• Third Party Liability – This limits your financial liability in the event of causing damage or injury to third parties or their property during your car rental.
• Theft Protection (TP) – If your car is stolen (or damaged in an attempted theft), the most you would pay is your Theft Excess. Theft Protection would cover the rest of the replacement (or repair) costs.
• Unlimited Mileage – You are permitted to drive an unlimited number of miles/kilometres without additional charges. Limitations concerning driving areas may apply.

Driver Information

Driver Age

Minimum driver age for the vehicle is 18. Maximum driver age for the vehicle is 99.

A Young/Senior Driver Fee of €40.00 per day applies to drivers aged 18-25.

Please note that Young/Senior Driver fees will only be displayed correctly if you entered your age correctly in the search criteria. If you add Additional Drivers to your rental and any of them are considered Young/Senior Drivers, you may have to pay both an Additional Driver Fee and a Young/Senior Driver Fee.

Different driver age restrictions apply to various vehicle groups, and these are automatically applied to all online rental searches. If you entered your correct age and the online search returned a specific vehicle group, you are eligible to rent it. Please note that the same restrictions apply to all Additional Drivers.

Required Documents

You and all Additional Drivers must present a full, valid, original Driving Licence and the voucher or booking confirmation document when picking up the vehicle. If your Driving Licence consists of multiple parts, you must present all of them. These requirements apply to both you and any Additional Drivers.

You must have held your Driving Licence for a minimum of one full year.

An International Driving Permit is required for those whose National Driving Licence is not issued within the European Union.

Residents of countries that cannot issue International Driving Permits may present an official translation of their National Driving Licence. The translation must be issued by an Embassy or Consulate.

You must also present a valid passport and an identification card from your country of residence.

Additional proof of your home address is required in the form of a recent utility bill, which must not be older than three months.

You must present a credit card with your full name when picking up your rental vehicle.

For rentals in Italy, residents of the rental country must present the tax number (Codice Fiscale).

For some vehicle categories, two valid credit cards may be required.

Please note that it is your responsibility to make sure that you have all the necessary documentation, that your Driving Licence is valid in your intended rental country and for your intended type of rental vehicle, and that you have the correct immigration documents. The same applies if you're planning to visit other countries in the rental vehicle. Your failure to do so will result in your rental being refused and/or considered a no-show and you will be charged accordingly.

Payment and Charges

Required Documents

The Vehicle Operator will charge you in Euros (EUR).

Local Deposit / Pre-Authorisation

A security deposit of €800.00 is required.

Please note that the security deposit indicated here is an estimated amount. The exact deposit amount depends on various factors, like your rental time, length of rental, applicable waivers and fees, your place of residence and your exact rental location. This means that the actual deposit amount may occasionally differ from the standard deposit amount.

All cards used must be in your name.

Only credit cards are accepted for the deposit. Debit cards or cash are not accepted.

The Vehicle Operator will generally pre-authorise the security deposit amount of your rental vehicle on your credit card. The deposit is an amount held on your credit card for security purposes. It will be released in full unless there are unexpected charges resulting from, for example, traffic fines, returning the car with missing fuel or in need of additional cleaning. Keep in mind that the deposit amount shown does not usually include the rental cost.

Please note that the security deposit may still be required even when you reduce the excess to zero or to a lower level by purchasing additional insurance products.

Payment Conditions

The following credit cards are accepted: Visa, MasterCard, American Express, Diners Club.

MasterCard debit cards are accepted.

Debit cards are accepted under the Vehicle Operator's conditions. Please contact the Vehicle Operator directly for details or enquire with them when picking up the rental vehicle.

Please note that virtual debit or credit cards might not be accepted. Please the Vehicle Operator directly for details.

Your payment card must be valid for at least one month after the end of your rental period.

Cash payments are allowed under the Vehicle Operator's conditions. Please contact the Vehicle Operator directly for further details or enquire at the time of vehicle pick-up.

Cash is accepted as a secondary payment method (meaning you must also provide an accepted payment card for deposit authorisation).

Cash payments are only accepted for certain car classes. Please contact the Vehicle Operator directly for further details or enquire at the time of vehicle pick-up.

Maestro cards and prepaid cards are not accepted.

Foreign Exchange Rates

All rates displayed here are converted, and optional extras and/or the remaining balance payable locally will be charged in euros unless otherwise specified in these Terms and Conditions. We are not responsible for exchange rate fluctuations.

Policies, Coverage and Taxes

Under no circumstances is the Vehicle Operator liable for any claims made by you against them for any lost profit, etc.

Excess and Coverage

Excess on Collision Damage Waiver (CDW) / Loss Damage Waiver (LDW) ranges from €1,300–1,600 depending on the rental location.

These amounts are applied if a waiver is included in the rates or purchased. You can lower the excess by purchasing additional coverage products.

Coverage Exclusions

If you drive under the influence of alcohol or drugs, use the rental vehicle in any other negligent or reckless way, or break the conditions set out in the Rental Agreement, all applicable insurance covers, waivers, etc., will be deemed void and you will be fully responsible for all damage to the vehicle, as well as loss of use and any other related costs.

Only authorised drivers registered on the Rental Agreement are allowed to drive the rental vehicle. Damage caused by unauthorised drivers is not covered.

Coverage does not apply and you are liable for all damages up to the full cost of the rental vehicle if the insurance company classifies the incident as a non-insurance case or as a violation of traffic rules.

Please note that Collision Damage Waiver (CDW) / Loss Damage Waiver (LDW) only covers damage that occurred in the country of rental. Damage done outside the original country of rental is not covered.

Damage to the roof and to the underneath of the vehicle are not covered by standard coverage.

Damage to the following items is not covered:

• chassis
• engine
• antenna
• windows
• rear-view mirrors
• wheels
• tyres
• interiour
• lights

Damage caused by the following is not covered:

• vandalism
• partial theft
• fire

Not covered by standard coverage:

• empty battery
• flat tyres
• running out of fuel
• lost keys
• lost registration plates

Transporting hazardous goods and materials is not allowed.

If an incorrect type of fuel is put in the vehicle, it is forbidden to drive it. You will have to cover all rectification and repair costs related to incorrect fuel usage.

You will have to pay a penalty of €540.00 minimum. Towing other vehicles or trailers of any kind is strictly forbidden. It is strictly forbidden to use the rental vehicle in any kind of races or competitions.

It is strictly forbidden to use the rental vehicle for the purpose of attaining any kind of profit, gains or rewards, such as hiring the vehicle out to third parties, carrying passengers for money, giving driving lessons, etc.

The Vehicle Operator is not responsible for any personal belongings left in the vehicle after the end of the rental or in case of theft.

Third Party Liability (TPL)

Third Party Liability coverage is unlimited only for bodily injury. Property damage is limited to €100,000,000.00. You will be responsible for any excess above this amount.

Vehicle Operator Insurance and Waiver Products

Additional protections and insurances offered by the Vehicle Operator may be available for purchase at the time of picking up the rental vehicle.

Mandatory Surcharges Payable to the Vehicle Operator

If any of the items listed here are shown as included in the rate, you will not be charged for them.

Seasonal Charges

Winter Tyres or Snow Chains may be required at least in some areas of the rental country, so please be aware that the Vehicle Operator may require you to purchase winter extras.

Winter Tyres

Winter Tyres are not available for all car groups. Please contact the Vehicle Operator directly for details.

Please note that One-Way rentals with Winter Tyres are only allowed between limited locations. Please contact us directly for details.

Transferable Insurance Coverages

Please note that if your credit card company or other insurance providers offer Collision Damage or similar coverage transferable to rental vehicles, it is your responsibility to verify whether it is valid in your rental country. If you wish to waive similar coverage offered by the Vehicle Operator, you may need to present written proof of coverage from the insurance provider. If the proof is deemed insufficient, the Vehicle Operator may require you to purchase their coverage.

If you wish to use insurance through your credit card company or any other provider, you must ensure it meets the minimum coverage requirements set by the Vehicle Operator.

Mileage Policy

The Mileage Policy determines the maximum number of miles/kilometres you are allowed to drive per rental. The rentals booked through Liigu have unlimited mileage.

Fuelling and Charging Information

Fuel Policy

Full to Full – You will pick up the car with a full tank of fuel and are required to return it with a full tank. Additional charges may apply if the car is not returned with a full tank.

Refuelling Fees

If the vehicle is returned with less fuel in the tank than indicated in the Rental Agreement, you will have to pay a Refuelling Fee and for the missing fuel upon returning the vehicle.

The Vehicle Operator will not refund the cost of unused fuel when you return the vehicle.

The Refuelling Fee is €22–24.00, depending on the location, plus the cost of missing fuel.

If the incorrect type of fuel is put in the vehicle, you will have to pay a penalty at least €540.00.

Charging Fees

If the electric vehicle is returned with a lower battery level than indicated in the Rental Agreement, you will have to pay a Recharging Fee upon returning the vehicle.

The Recharging Fee is €30.00.

If any equipment used for charging electric or hybrid vehicles is lost, damaged or stolen, a penalty may apply.

Geographical Restrictions

You may not take the rental vehicle on any type of boat, ship, ferry, train.

Cross-Bordering

Cross-bordering is only allowed by request.

Crossing the border is allowed into the following countries/areas: Austria, Belgium, France, Croatia, Czech Republic, Finland, Germany, Ireland, Italy, Netherlands, Norway, Portugal, mainland Spain, Sweden, Switzerland, UK.

For these countries, you will have to pay a Cross-Bordering Fee.

Cross-bordering into the following countries/territories is NOT allowed: Albania, Azerbaijan, Balearic Islands, Canary Islands, Iran, Israel, Montenegro, Russia, Tunisia, Turkey, Ukraine.

Other Vehicle Operator cross-bordering restrictions on car classes as well as makes and models may apply. Please contact the Vehicle Operator directly for details or enquire with them when picking up the rental vehicle.

Please note that you need to buy special insurance or pay a fee for cross-bordering. Please contact the Vehicle Operator directly for details.

You need written permission from the Vehicle Operator prior to departure in order to be allowed to drive the rental vehicle into another country. Cross-bordering permits are issued 48 hours after filing the request. Requests are only processed during business hours on working days.

Other cross-bordering restrictions and allowances may apply. Please enquire with the Vehicle Operator when picking up the vehicle.

Unauthorised cross-border driving is subject to a penalty of €800.00.

Please note that not only international One-Way rentals qualify as cross-bordering – crossing the border into another country or state and back while returning the rental vehicle to the original pick-up location is also considered cross-bordering.

One-Way Rentals

A rental is considered One-Way if you return the vehicle to any location other than the one you picked it up from. Each quote is only valid for the selected pick-up and return locations. To see One-Way rates for other locations, please conduct a new online search or contact the Customer Support.

If you leave the rental vehicle at any other rental location belonging to the same Vehicle Operator without the prior consent of the pick-up location, you will have to pay a penalty.

Optional Extras

Extra equipment and services are all available on request and subject to local availability at the time of pick-up. You need to pay fees and charges for such extras locally to the rental vehicle provider upon pick-up.

If any of the optional extras you purchase are lost, damaged or stolen, penalties will apply. Please contact us directly for details.

Vehicle Pick-up and Return

Flight Information

For airport pick-ups, it is essential that you give the Vehicle Operator the correct flight number and arrival time. The Vehicle Operator is not responsible for any failed rentals if you did not provide this information or did not do it in time.

Out of Hours

Please keep in mind that even if the Vehicle Operator offers Out of Hours service, it is usually on request, meaning you must let the Vehicle Operator know in advance that you need this service by booking the correct pick-up and drop-off times. Out of Hours Fee amounts will only be displayed in the Terms and Conditions if your pick-up and/or drop-off time falls in the Out of Hours range and the service is available. The displayed amount applies only for the pick-up and drop-off times that you searched for.

If you return the vehicle outside the Vehicle Operator's normal operation hours, please make sure you know the procedure and the location of the key return box beforehand. Also, please keep in mind that you will remain liable for vehicle damage until the vehicle return is registered on the next working day.

No-show

If you fail to pick up the vehicle at the booked time and date or notify the Vehicle Operator of cancellation before the rental is booked to start, this will be treated as a no-show. If you cannot pick up the vehicle due to insufficient documentation or because your credit card is not valid or accepted by the Vehicle Operator or does not hold sufficient funds to cover the deposit, this is also treated as a no-show.

Please keep in mind that fees may apply.

Delivery and Collection

Delivery and Collection are only on request. The Vehicle Operator's conditions and charges may apply.

Early and Late Returns

You are not entitled to a refund if you return the vehicle early.

An early return penalty may apply if you return the vehicle earlier than agreed in your Rental Agreement. Please check the details with the Vehicle Operator when picking up your rental vehicle. The penalty is at least €36.00.

A late return penalty may apply if you return the vehicle later than agreed in your Rental Agreement. Please contact the Vehicle Operator directly for further details or enquire at the time of vehicle pick-up.

Please note that if you pick up the rental vehicle earlier than indicated in the Rental Agreement, you may also have to return the vehicle earlier than initially requested. Please contact the Vehicle Operator directly for further details or enquire at the time of vehicle pick-up.

Rental Extensions

Extensions are only possible before the end of your original rental period. Please enquire with the Vehicle Operator when you pick up the rental vehicle for exact extension time restrictions. You have to present the extension voucher to the Operator before the start of the extension period. If the Vehicle Operator does not receive a copy of the extension voucher before the original rental period ends, you must pay a local penalty. Please keep in mind that extensions may not always be possible.

Other Important Information

Notice

Please also keep in mind that the Terms and Conditions are subject to change without prior notice. These Terms and Conditions are of informative nature. The legally binding document is the Rental Agreement between you and the Vehicle Operator that you agree with when the Vehicle Operator hands the rental vehicle over to you.

Please note that the names of coverage products, fees, charges, optional extras, etc., used by the Vehicle Operator may not be exactly the same as the ones displayed on the website/app. The names here are standardised in order to better compare different Vehicle Operator offers.

All rates indicated here have been converted into euros and may be rounded up. We are not responsible for exchange rate fluctuations.

Parking and Toll Fees, Traffic Fines

Please keep in mind that you are responsible for all garaging and congestion charges, parking and other traffic fines and penalties, and toll fees / road tax (if not specified otherwise) incurred during the rental period. All such charges will be forwarded to you along with any administrative charges.

The Administration Fee is €55.00.

Vehicle Condition

Vehicle Condition

You must return the vehicle in the same condition as it was in when you received it. The Vehicle Operator will charge you at their own rates for any excessive staining/soiling and/or for both internal and external damage (including strong smells). You are responsible for inspecting the vehicle upon pick-up/drop-off and for the cost of any new damage found at the end of your rental period.

If the vehicle requires more than the Vehicle Operator's usual cleaning, you will be subject to an Additional cleaning fee.

A Damage Administration Fee is applicable if damage has occurred to the vehicle or in case of theft during your rental period.

Please check with the Vehicle Operator at the time of vehicle pick-up for details on how to report damage, collisions, theft, vehicle confiscation, impounding, etc. Failure to comply with the correct procedure may result in your insurance coverage becoming invalid and/or the Vehicle Operator terminating the rental. If you do not follow the correct reporting procedures specified by the Vehicle Operator, you will be subject to a penalty of €240.00.

You must properly react to all warning lights and other signs that may indicate a mechanical problem. If the rental vehicle does have a mechanical problem, you must notify the Vehicle Operator immediately and agree upon further action – whether a replacement vehicle will be provided or reimbursable repairs will be authorised. If you have any repairs done to the rental vehicle without the Vehicle Operator's prior authorisation, the costs will not be reimbursed to you.

Tampering with the odometer is strictly forbidden. If any problems with the odometer are detected, Vehicle Operator fees will apply.

You must take all precautions to make sure that the vehicle is not stolen while you are responsible for it. For example, you must never leave keys in the ignition when you are not in the vehicle, lock the vehicle and use all immobilisation/alarm equipment available, etc. If the vehicle is stolen due to your negligence, all insurance products, coverages and waivers are considered null and void and you will be responsible for the full value of the rental vehicle as well as loss of use costs.

Transporting animals in the rental vehicle is not allowed. It is only allowed to transport domestic pets in the rental vehicle if you attain prior consent from the Vehicle Operator.

You are not allowed to fit the rental vehicle with extra equipment, such as luggage and ski racks, towing hooks, etc., unless that extra equipment was provided by the Vehicle Operator.

Roadside Assistance

The Vehicle Operator offers limited roadside assistance, please contact them directly for more information or enquire when collecting the vehicle.

Lost, Damaged and Stolen Items

You are responsible if the key(s) are lost or damaged and due to pay a penalty to the Vehicle Operator. Please keep in mind that if you do not return the keys to the Vehicle Operator when the car is stolen, your insurance is deemed void and you might be held responsible for the full value of the vehicle. It is important to keep an eye on the keys as it is impossible to steal some newer models without them. In order not to direct any potential thieves to the details of your rental vehicle, it is highly recommended that you take all rental tags off the key(s) and keep them in the glove box until returning the car. Let it be noted that key(s) refer to all types of keys and key-cards. The lost keys penalty is €350.00.

Safety Equipment

Please keep in mind that you must use the correct kind of safety equipment as required by law in your destination country, so we strongly advise you to familiarise yourself with the requirements before travel and book necessary extras (such as baby seats) beforehand. If you book any type of child seat, most Vehicle Operators will not install it in the rental vehicle and you will be responsible for fitting it yourself. The rental vehicles may be equipped with tracking devices for security reasons. The Vehicle Operator's conditions apply to the usage of such devices.

Vehicle Group/Model

The make and model of the car displayed are only guaranteed if it is clearly stated so in the offer. Generally, the particular car displayed on the voucher is only for reference and the Vehicle Operator reserves the right to substitute it for an alternative, similar or upgraded car. If the vehicle on your voucher becomes unavailable at the time of booking due to a breakdown or an accident, the Vehicle Operator will provide you with a similar or upgraded vehicle.

Complaints

Please refer to the Terms of Service for details regarding complaints. If the complaint raised lies with the Vehicle Operator, you will be informed how to directly file your complaint with them.

Local Tax Notice

We do our best to ensure that all the prices we display are inclusive of tax. However, please keep in mind that local taxes and fees, like airport surcharges, may be additionally applied by the Vehicle Operator on locally paid extra charges, like optional equipment and age-related fees. Local taxes and fees are controlled by local authorities and the Vehicle Operators and may be subject to change.